YOUR INFORMATION, HANDLED WITH CARE.
Privacy Policy
Last updated: 10 November 2026
Who we are
HOPENEX is a digital marketing agency directed by MD MASIUR MIR. Our current business contact details are listed on the Company Details page. For privacy questions, contact us using the details below.
Privacy contact: support@hopenex.com · +8801822084265 · Company details
Information you provide
When you request a service, we collect your name, email, phone or WhatsApp number, location, chosen service, project brief and any optional business, website, budget and timing details you submit. We record when you accept the enquiry privacy notice.
When we create a client account, WordPress stores your account details and a protected password representation. Project records include the assigned client, status, progress, dates, milestones and messages you exchange with us. Please do not send passwords, payment card details or sensitive personal information through enquiry forms or project messages.
How we use information
- Respond to enquiries and discuss a possible engagement.
- Create and manage client accounts and deliver agreed work.
- Share project updates and communicate with you.
- Protect the website from misuse and maintain records of our working relationship.
The website uses a short-lived, hashed request identifier to limit repeated form submissions. Your hosting provider may also process technical connection and security logs. Enquiry consent does not subscribe you to a marketing mailing list.
Cookies and external services
WordPress uses necessary cookies when you sign in, including authentication and preference cookies. This website does not currently use analytics, advertising pixels or optional tracking. If we add those tools, we will update this notice and configure any consent choices needed for our visitors.
Email notifications pass through the email provider configured for this website. WhatsApp links open an external service; its own privacy terms apply when you choose to use it. Hosting and other service providers may process information in countries other than your own.
Access and sharing
Public visitors cannot read enquiries, private projects or project conversations through this website. An assigned client can view their own project records; site administrators can manage those records. We may share relevant information with service providers supporting delivery, as agreed with you, and when needed to comply with applicable obligations.
Retention
Enquiries that have not become client engagements are moved to WordPress Trash after 365 days. WordPress handles later Trash deletion according to the site configuration. Converted enquiries, project records and accounts remain until we remove them or process a verified erasure request, subject to any applicable record-keeping needs. Website administrators can change this retention period.
Your choices
Contact us to ask about the information we hold, request a correction, request an export or ask for deletion. We may need to verify your identity. Available rights and any record-keeping exceptions depend on the law applicable to your circumstances. We use WordPress privacy export and erasure tools to assist with requests.
Changes to this notice
We may update this page as our business or website changes. The date above indicates the latest revision.