CLEAR EXPECTATIONS MAKE GOOD WORK POSSIBLE.
Terms of Service
Last updated: 10 November 2026
Enquiries and proposals
Submitting a service enquiry is a request for a discussion. It does not create a paid order or guarantee availability. We confirm scope, deliverables, fees, currency, timing, revisions and responsibilities in a written proposal or agreement before work begins.
Your materials and access
You are responsible for providing accurate information and having permission to use the materials and accounts you share. Use secure access-sharing methods agreed with HOPENEX; do not put passwords in website messages.
Third-party costs and platforms
Advertising spend, subscriptions, domain names, hosting, marketplace fees and third-party services are separate unless your proposal expressly includes them. Platform approvals and availability remain subject to the relevant provider’s rules.
Results and changes
Marketing results depend on factors including demand, competition, budget, pricing and customer experience. We do not promise a specific sales level or search ranking. Changes to the agreed work, additional revisions, cancellations and refunds are handled under your written engagement terms and applicable law.
Intellectual property
Ownership and licensing of final work, source files and third-party assets are confirmed in your engagement agreement. You keep ownership of materials you supply. Do not assume a licence to third-party fonts, imagery or software unless it is included in writing.
Client workspace
Keep your login private and use the workspace only for your own engagement. Messages are intended for project communication and are not monitored continuously. Contact HOPENEX directly for time-sensitive matters.
Contact and questions
Please contact HOPENEX if you need a copy of your agreed proposal or have a question about a service. Your signed engagement agreement and applicable consumer rights govern your project.
Privacy contact: support@hopenex.com · +8801822084265 · Company details